Privacy policy

What we collect

We may collect account details, profile information, support requests, subscription and transaction records, artist onboarding submissions and listening activity needed to operate the service.

• Account details such as name, email address, password hash and account role.
• Profile and onboarding details submitted by artists, including uploaded files and application responses.
• Subscription, payment and transaction references needed to activate and support purchases.
• Usage data such as listening activity, support interactions and account events.

How we use data

We use personal data to create accounts, process payments, review artist applications, provide support, improve security and operate listening and artist tools on the platform.

• To authenticate users and keep accounts secure.
• To process subscriptions, artist packages and related payment events.
• To moderate artist onboarding, uploads, support requests and admin actions.
• To improve product quality, detect fraud and respond to disputes or compliance checks.

Payments and service providers

Payments are processed by third-party payment providers such as Stripe or Mollie. We only store the information needed to track checkout, activation, compliance and support.

• Card and bank payment details are handled by the payment provider, not stored as raw card data in ZikoraMusic.
• We store transaction metadata such as provider, amount, status and reference codes.
• We may share only the minimum required information with providers, hosting services and email infrastructure.

Retention and security

We keep records only as long as reasonably necessary for service delivery, fraud prevention, accounting, legal obligations and dispute handling. We use HTTPS, authenticated access and role-based admin controls.

• Administrative access is restricted and protected through authenticated workflows.
• Operational records may be retained for accounting, fraud prevention and legal compliance.
• Deletion or anonymization may be limited where records are still required by law or active dispute handling.

Privacy requests

For privacy, access, correction or deletion requests, contact us at info@zikoramusic.com.

If you contact us about privacy, include the email address linked to your account and a short description of your request so we can verify and respond faster.