Refund and cancellation policy

Listener subscriptions

Listeners can manage or cancel future renewals from their account area. Unless required by law or stated otherwise in a promotion, completed digital subscription periods are generally non-refundable once access has been granted.

• Cancelling stops future renewal but does not automatically reverse completed billing periods.
• Free trials or promotional grants may end automatically unless another plan is activated.
• Where local consumer law gives stronger rights, those rights continue to apply.

Artist products and packages

Artist package purchases and promotional products are reviewed case by case. If activation or delivery fails because of a platform-side error, contact support so we can review a correction or refund.

• Artist-facing products often involve digital activation, review or campaign setup rather than physical delivery.
• Refund review depends on whether the product was activated, delivered, consumed or blocked by a platform error.
• Approved refunds may be returned to the original payment method where supported by the provider.

Chargebacks and disputes

If you believe a payment was made in error, contact us before opening a card dispute. We may request order, account or transaction details to investigate and respond quickly.

• Opening a chargeback without contacting support first can slow down resolution.
• We may temporarily restrict access to disputed products while the payment case is under review.
• Fraud prevention and evidence gathering may require account verification or extra documentation.

How to request help

For cancellation or refund questions, contact info@zikoramusic.com or use the support area in your account.

When requesting help, include the account email, transaction reference, plan or product name and a short description of the issue so we can review the case faster.